Frequently Asked Questions (FAQs)

Everything You Need to Know About Shopping with Jibuy

1. What is Jibuy?

Jibuy is a Kenyan-based ecommerce platform offering a wide range of quality products delivered to your doorstep. We are committed to fast delivery, affordable prices, and integrity in all our services.

2. Where is Jibuy located?

Our head office is in Nairobi, and we have a main branch in Nakuru. We deliver products countrywide.

3. How do I place an order?

You can place an order directly through our website at www.jibuy.co.ke.

Browse your preferred items

Add to cart

Proceed to checkout

Provide your delivery information and payment method

Confirm your order

4. What products do you sell?

We offer a wide variety of items including electronics, household goods, fashion, beauty products, groceries, and more—all verified for quality and affordability.

5. How long does delivery take?

Nairobi & Nakuru: Same-day or next-day delivery

Major towns: 1–3 business days

Remote areas: 2–5 business days
We always aim for fast and reliable delivery, and you’ll be notified once your order is dispatched.

6. How much is the delivery fee?

Delivery charges depend on your location and item weight/size. Charges are calculated during checkout. Some areas enjoy free or subsidized delivery promotions from time to time.

7. Do you deliver outside Nairobi or Nakuru?

Yes. Jibuy delivers across all 47 counties in Kenya. We partner with trusted courier services to ensure nationwide coverage.

8. What payment methods do you accept?

We accept:

MPESA (Paybill or Till Number)

Bank transfers

Cash on delivery (in selected locations)

Debit/Credit cards (where applicable)

9. Can I return a product or get a refund?

Yes. If the product is damaged, incorrect, or not as described, you can return it within 7 days.
See our full Refund Policy for detailed instructions.

10. How do I contact customer support?

You can reach us through:
📧 Email: info@jibuy.co.ke
📞 Phone: 0722 476 275
Live chat and WhatsApp support are also available during working hours.

11. Do you offer wholesale or bulk discounts?

Yes, we provide bulk pricing and special deals for businesses and organizations. Please contact us directly for quotations.

12. How can I become a Jibuy affiliate or partner?

Join our Affiliate Program and earn commissions by promoting our products.
Visit: www.jibuy.co.ke/affiliate to sign up and start earning.

13. How do I track my order?

Once your order is confirmed, we’ll send a tracking link or code via SMS/email. You can also log into your account on our website to check order status.

14. Do you have a mobile app?

Currently, we are working on a Jibuy mobile app for even more convenience. In the meantime, our website is fully mobile-friendly.

15. Are my payments and personal details secure?

Yes. We use secure payment gateways and SSL encryption to protect your information. Your privacy and safety are our top priorities.

If you have a question not listed here, please reach out. Our support team is always happy to assist you!